1
Connect the data
Surveys, reviews, NPS/CSAT, open text, conversations, CRM, POS, service, and performance data.
Yesterday’s stack
78
NPS · Q3
4.2
Rating
88%
CSAT
1.2k
Reviews
340
Tickets
New AI just changed CX. Most teams haven’t noticed yet.
Dashboards show the past. CozmoCozmo shows the next movenext move — and what it’s worth.what it’s worth.
AI that turns every signal into clear Action Cards — sent to the managers who can act.
Works with your CX stack·ISO 27001·GDPR·SOC 2
▸ Next move
Reach the 3 accounts about to churn — today.
High≈ $48k at riskAssign →
The Revenue Gap
Your costliest gaps never become a ticket.
You already collect the signals. Scores. Reviews. Surveys. Calls. Chats. Open text. But the moments that decide revenue happen earlier: at the counter, in the queue, at the handover. A customer can’t report what was never offered. So $2–4M a year quietly leaks — in add-ons never offered, queues never fixed, handovers gone wrong — all before a single ticket is opened. You're not failing. The old model is.
The shift
CX has entered the revenue era.
For years, the job was to measure. Collect feedback. Build dashboards. Report scores.That era is ending. AI can now read every customer signal, find what matters, choose the next action, explain why, and follow up on the result.This is not another dashboard. It is a new action layer for CX.
What Cozmo delivers
This isn't a report.
This isn't a report.
It's a decision.
Every Action Card is built for one manager. What to do. Why it matters. The proof behind it. And what it's worth. No analysis to run. No dashboard to read. Just the next move — and the evidence to defend it.
See how Action Cards workAction Card — Store networkProjected
Close the performance gap
Complementary selling is inconsistent across locations.
Insight
75% average, 18 stores below baseline
Action
Coach cashiers, track 30 days
Projected impact
4–6%
lift in affected stores
Explainability Based on transaction patterns, store variance, basket mix, and coaching opportunity.
- Signal: attach rate below the 75% benchmark in 18 stores.
- Evidence: transaction-level data, store variance, cashier benchmark, 12-week trend.
- Reasoning: top stores already exceed 90% — the standard is achievable.
Experience Replay · a first for CX
See the customer story behind every recommendation.
Cozmo rebuilds a customer's real-world journey from the signals you already have — no camera, no guesswork. The whole story, replayed on one timeline.
What happened·why it matters
who should act·how success is measured
Pick the number you're chased on
One engine. Four outcomes.
Find the revenue hiding in your data.
Upsell, cross-sell, and basket-size gaps usually aren't about new customers — they're execution gaps you can't see at the average. Cozmo surfaces them and routes the fix.
- Spot where high-value behaviors aren't happening.
- Quantify the upside before you act, confirm it after.
- Send the action to the person who can move the number.
Revenue gapRevenue
Close the complementary-selling gap
Insight
75% attach rate, 18 stores below benchmark
Projected impact
4–6%
estimated, affected stores
Action Coach below-benchmark cashiers; monitor 30 days.
Catch churn while you can still act.
Most customers don't complain — they quietly stop coming back. Cozmo reads the early signals, flags who's at risk, and prioritizes recovery by value and urgency.
- Detect silent churn risk from text and behavior.
- Prioritize recovery by value, not first-come-first-served.
- Close the loop and confirm the save.
Churn riskHigh priority
Recover high-value customers at risk
Insight
23 repeat customers, low scores after service delays
Owner
Branch manager · 48h SLA
Action Run an approved recovery task before they lapse.
Your best location proves what's possible.
Averages hide your biggest opportunity. Cozmo benchmarks locations and teams, shows where execution breaks down, and recommends targeted coaching.
- Location and team benchmarking that surfaces real variance.
- Specific, supportive coaching recommendations.
- Track improvement over time.
ConsistencyMeasured
Bring underperforming locations to baseline
Insight
Top stores run 18pts higher on greeting
Action
Share best practice; coach bottom quartile
Evidence Location benchmark, topic trend, customer comments.
Find the problem before it goes public.
A recurring breakdown is a public crisis waiting to happen. Cozmo detects the patterns and risk signals early and routes them to the right owner to fix, fast.
- Real-time detection of recurring experience failures.
- Risk prioritization so the urgent gets handled first.
- A clear owner and action for every signal.
Reputation riskEscalate
Escalate a recurring safety complaint
Insight
Severe-language mentions up, concentrated in one region
Owner
Regional lead · root-cause review
Action Trigger the approved escalation playbook.
How Cozmo works
From customer signals to executed action.
Five steps, one at a time — hover to pause and read.
2
Reconstruct the experience
Cozmo builds an Experience Replay connecting what the customer felt with what happened.
3
Detect what matters
Finds revenue gaps, churn risk, service failures, reputation risks, and execution variance.
4
Deliver Action Cards
The right manager receives 2–3 prioritized actions with the reasoning attached.
5
Track what changed
Cozmo follows up, tracks execution, and helps measure the outcome.
Auto-rotating · hover to pause · drag or swipe to browse
Built for adoption
Managers receive only the few actions that matter.
No dashboard to explore. Each manager gets 2–3 prioritized, role-scoped actions — with a clear owner, deadline, and the evidence available on demand.
What changes
What you have today vs. what Cozmo adds.
Today
With Cozmo
Dashboards describe the past.
Action Cards prescribe the next move.Findings wait for analysts.
Managers receive clear priorities.Reports create attention, not action.
Every recommendation shows its work.ROI is hard to defend.
Impact is projected and tracked.In their words
What CX leaders say.
Built by Howazit.
Enterprise-grade from day one.
A decade of CX operating experience, engineered for privacy, auditability, and enterprise review.
ISO 27001GDPRSOC 2EU data readyRole-based accessAudit trail
For CX leaders done sending reports into the void
You found the insight.Cozmo makes the company act on it.
Walk into the room with the recommendation, the evidence, and the business case. Stop being the person who reports what happened. Become the one who drives what happens next.
What revenue is your customer data already hiding?
The teams acting on their CX data are pulling ahead. In one session, see the Action Cards Cozmo would find in yours.
See your first Action Cards